Knowledge base

Everything your business needs – explained simply

What actually is SEO? When do Google Ads pay off, and when does TikTok? Do you still need flyers? In one place we explain every digital and offline channel: why it matters, what you get and how we do it.

We've picked 22 areas we work with every day. Each is explained without jargon, so you can decide what your business needs now and what can wait. Use the menu to jump between topics.

Web & e-commerce

Website

Your most important digital asset – the only place online that's entirely yours.

Why it matters

Before calling or visiting, customers almost always check you out online first. Social networks change the rules overnight, classifieds also show your competitors, but your website works only for you – 24 hours a day. It's where every ad leads, the foundation of SEO and the place where visitors become customers.

What you get
  • A professional first impression that builds trust
  • More enquiries, calls and bookings
  • A foundation for SEO and every ad campaign
  • Full control over your content and data
How we do it

We start with your customers, not the design: what they search for, what worries them, what convinces them. Then we build a fast, mobile-first site with prominent calls to action, technical SEO foundations and enquiry tracking – and teach you how to edit it yourself.

Business website Multilingual website Portfolio Event website
Learn more about the service

Online store

A branch that never closes and sells while you sleep.

Why it matters

Customers are used to buying online – locally and across borders. An online store extends your market beyond opening hours and location, lowers the cost per sale and gives you data on what sells, to whom and when.

What you get
  • 24/7 sales without extra staff
  • Customers beyond your city and country
  • Automatic orders, invoices and notifications
  • Data for a smarter range and marketing
How we do it

We choose the platform to suit your range (WooCommerce, Shopify or custom), set up local payment and delivery options, optimise the path to purchase and connect the store to Google Shopping and the Meta catalogue.

B2C store B2B ordering Catalogue with enquiry Digital products
Learn more about the service

Landing pages

One page, one goal – the most enquiries from every euro you spend on ads.

Why it matters

When an ad leads to your homepage, visitors easily get lost. A landing page is built for one offer and one action, so from the same ad budget it regularly delivers more enquiries than a standard page.

What you get
  • Higher conversion rates from ads
  • Faster validation of a new offer or service
  • Precise measurement of what works and what doesn't
  • The ability to A/B test messages
How we do it

We write persuasive, benefit-led copy, add proof (references, guarantees, FAQs), trim the form to the essentials and test variants until we find the one that delivers the cheapest enquiry.

Campaigns Product launches Event sign-ups Lead magnets
Learn more about the service

SEO – search engine optimisation

Free visits from people already searching for exactly what you offer.

Why it matters

A large share of buying decisions start with a Google search. If you're not on page one, you practically don't exist for that customer. SEO brings a steady flow of visitors with strong intent – without paying per click – and over time becomes the most cost-effective marketing channel.

What you get
  • A steady flow of visitors without paying per click
  • Better visibility than your competitors
  • More trust (organic results)
  • Long-term value that keeps growing
How we do it

We run a technical audit, research keywords with buying intent, fix speed and structure, write content that answers customers' questions and report monthly on rankings, traffic and enquiries.

Technical SEO On-page SEO SEO content International SEO
Learn more about the service

Local SEO & Google Business Profile

Show up on Google Maps when someone nearby is looking for you.

Why it matters

Searches like "hairdresser near me" or "garage Mostar" lead straight to calls and visits. For these, Google shows a map with a few highlighted businesses – and for local services that's often the most valuable spot on the internet.

What you get
  • More calls and visits from your area
  • A polished profile with photos and opening hours
  • A system for collecting reviews
  • An edge over competitors in your area
How we do it

We set up and optimise your Google Business Profile, make your business details consistent across the web, create an easy way to collect reviews and optimise your website for local searches.

Google Business Profile Reviews Local pages Google Maps
Learn more about the service

Advertising

Google Shopping & Performance Max

Products with price and image right in Google's results.

Why it matters

For online stores, Shopping ads are often the most profitable channel: shoppers see the product, price and store before clicking, so the people who click are ready to buy. Performance Max uses the same catalogue to cover Search, YouTube, Gmail and Display.

What you get
  • Products visible at the moment of search
  • Higher-quality clicks with purchase intent
  • Automatic advertising of your entire catalogue
  • Revenue and return on ad spend (ROAS) tracking
How we do it

We set up and clean your product feed in Google Merchant Center, structure campaigns around margins and bestsellers, and track return on ad spend per product.

Shopping Performance Max Merchant Center Dynamic remarketing
Learn more about the service

Display & YouTube ads

Visual ads that build awareness before customers start looking for you.

Why it matters

People rarely buy from a brand they've never heard of. Display ads across thousands of websites and video ads on YouTube build familiarity, and targeting by interest and location lets you reach the right audience at an affordable cost.

What you get
  • Greater brand recognition
  • Reach among people who don't know you yet
  • More branded searches later on
  • Video content that works on other channels too
How we do it

We produce visuals and short video ads, target audiences by interests, topics and location, and measure how the campaign affects searches and enquiries – not just impressions.

Display banners YouTube video Demand Gen Gmail ads
Learn more about the service

Facebook & Instagram ads

Create demand where your customers spend time every day.

Why it matters

Meta ads let you target by location, age, interests and behaviour – and reach customers before they've even started looking for you. They're ideal for local businesses, tourism, online stores and events, and with strong creative they deliver enquiries at a very reasonable cost.

What you get
  • Precise targeting of local or international audiences
  • Enquiries, messages and sales straight from ads
  • Room for creative: video, carousel, stories
  • Remarketing to your website visitors
How we do it

We define audiences and offers, create creative for feed, Stories and Reels, set up the Meta Pixel and Conversions API, and test messages until we find the combination with the lowest cost per result.

Lead ads Messages (WhatsApp/Messenger) Catalogue ads Reels & Stories
Learn more about the service

LinkedIn ads

Reach decision-makers by job title, industry and company size.

Why it matters

In B2B sales, decisions are made by managing directors, procurement and owners. LinkedIn is the only platform where you can target them by job title, industry and company size – ideal for exporters, IT, consultants and manufacturers looking for partners and distributors.

What you get
  • Reach among the people who make buying decisions
  • Higher-quality B2B enquiries
  • A stronger reputation for the company and its leaders
  • Targeting of foreign markets (DACH, EU)
How we do it

We build audiences by function and industry, prepare content that delivers value (case studies, guides, webinars), use LinkedIn lead forms and connect the results to your CRM.

Sponsored content Lead Gen forms Message ads Employer branding
Learn more about the service

TikTok ads

Short-form video that reaches younger audiences – fast and affordably.

Why it matters

TikTok has become where many people discover new products, restaurants and destinations. Reach is still relatively affordable, and authentic, unpolished video often outperforms expensive production.

What you get
  • Large reach at a low cost
  • Access to younger audiences
  • Content you can reuse on Reels
  • Fast testing of new offers
How we do it

We shoot or edit short videos in the platform's native style, test several variants and set up the TikTok Pixel to measure visits, enquiries and purchases.

In-feed video Spark Ads Shop ads Reach campaigns
Learn more about the service

Remarketing

Bring back visitors who left without enquiring or buying.

Why it matters

Most visitors don't buy on their first visit. Remarketing reminds them of you on Google, YouTube, Facebook and Instagram – while they're still deciding. Because they already know you, these campaigns typically deliver the best return on investment.

What you get
  • More enquiries from the same traffic
  • Recovered abandoned carts
  • Lower cost per customer
  • Consistent presence throughout the decision
How we do it

We segment visitors by behaviour (viewed a service, added to cart, sent an enquiry), show them tailored messages and cap frequency so ads never feel intrusive.

Google remarketing Meta remarketing Dynamic ads Email reminders
Learn more about the service

Marketing & content

Social media management

A regular, consistent presence that builds trust and community.

Why it matters

Before buying, people check your Instagram or Facebook: are you active, what does your work look like, what do others say? A tidy, lively profile confirms you're serious – and good content naturally brings referrals and messages.

What you get
  • A content plan and consistent visual style
  • More followers who are real customers
  • Messages and enquiries straight from your profile
  • Content that supports your ads
How we do it

We create a monthly content plan, design posts, write captions and edit short videos. We track what your audience responds to and adapt the content accordingly.

Instagram Facebook LinkedIn TikTok
Learn more about the service

Content marketing & blog

Expert content that answers customers' questions and brings them in from Google.

Why it matters

Customers research before they buy: how much things cost, how to choose, what to watch out for. A company that answers these questions well becomes the authority – and the natural choice. Articles, guides and case studies keep working for you for years after they're published.

What you get
  • Organic visits from Google
  • Trust and expert status
  • Content for social media and newsletters
  • Customers who arrive already informed
How we do it

We research the questions your customers ask, build a topic plan based on SEO potential and write useful, readable articles in the languages of your markets.

Blog articles Guides Case studies FAQ
Learn more about the service

Email marketing

A channel you own – straight to your customers' inbox.

Why it matters

An email list doesn't depend on social media algorithms. A well-run newsletter and automated messages (welcome, abandoned cart, reminder, birthday offer) drive repeat purchases at minimal cost.

What you get
  • Repeat purchases and bookings
  • Automated messages that sell on their own
  • Direct contact without paying platforms
  • Insight into what interests your customers
How we do it

We set up the tool and GDPR-compliant sign-up forms, design templates, build automated flows and send campaigns people actually want to open.

Newsletter Automations Abandoned cart Segmentation
Learn more about the service

Photo & video content

Visuals that sell – for your website, social media and ads.

Why it matters

Quality photos and short videos are the strongest argument on your website and in your ads. People recognise and ignore generic stock photos, while your real premises, team and products build trust.

What you get
  • Authentic photos of your premises, team and products
  • Short video formats for Reels and TikTok
  • Visuals adapted to every channel
  • Better ad performance
How we do it

We plan shoots around your website and campaign needs, agree on shots that tell your story and deliver files in the right format for every platform.

Product photography Interior photography Short-form video Ad edits
Learn more about the service

Brand & offline

Branding & visual identity

A recognisable look that makes your company seem bigger, more serious and more memorable.

Why it matters

When your logo, colours, fonts and tone of voice are consistent everywhere – from your website to your vehicles – customers recognise you more easily and trust you more. A strong brand also supports a higher price, because people buy not just a service but certainty.

What you get
  • A logo and complete visual system
  • Brand guidelines with usage rules
  • A consistent presence across all channels
  • Easier recognition and greater trust
How we do it

Through conversation we define your values and audience, present 2–3 concepts with application examples, and develop the chosen one into all the materials you use every day.

Logo Brand guidelines Social media templates Packaging
Learn more about the service

Offline marketing

Print, posters, vehicles and trade fairs – still powerful when connected to digital.

Why it matters

Offline channels work especially well locally, in tourism and at trade fairs. A flyer in a holiday apartment, a wrapped vehicle, a billboard on the main road or a stand at a fair reach people who might never find you online. With QR codes and special offers, their impact can now be measured too.

What you get
  • Visibility in your local community
  • A consistent look online and offline
  • QR codes that link to your website and measure impact
  • Print-ready materials
How we do it

We design materials in line with your brand, prepare them for print, coordinate with printers and suppliers, and link every piece to your website or a campaign.

Flyers & brochures Posters & billboards Vehicle branding Trade fairs & promo materials
Learn more about the service

Technology & support

Custom software & web apps

When off-the-shelf tools aren't enough – a system built for the way you work.

Why it matters

Growing companies often get stuck in spreadsheets, manual retyping and tools that don't connect. A custom application brings processes into one place, reduces errors and gives you real-time insight into your business.

What you get
  • One place for data and processes
  • Less manual work and fewer errors
  • Better insight into your business
  • A system that grows with you
How we do it

We map your processes, build a clickable prototype, develop in short phases and deliver a first usable version as soon as possible – with documentation and code rights defined in the contract.

Booking systems Client portals Internal tools API integrations
Learn more about the service

Automation & AI

Repetitive tasks can run automatically.

Why it matters

Every hour your team spends copying data, sending the same replies or compiling reports by hand is an hour not spent on sales or customers. Automation and AI tools take over the routine and leave people the work that needs knowledge and relationships.

What you get
  • Hours saved every week
  • Faster replies to customers
  • Fewer data errors
  • Enquiries that never get lost
How we do it

We find the tasks with the biggest savings, connect the tools you already use (forms, email, WhatsApp, CRM, spreadsheets) and introduce AI where it helps – with human oversight and strict data rules.

Enquiry workflows AI assistants Automatic quotes Reporting
Learn more about the service

Analytics & tracking

Know where your customers come from – and what's worth investing in.

Why it matters

Without measurement, marketing is guesswork. When you know which channel brings enquiries, calls and sales, you move money from what doesn't work to what does – and every euro becomes more effective.

What you get
  • Tracking of enquiries, calls, messages and sales
  • A clean dashboard with the key numbers
  • Channel comparison by profitability
  • Decisions based on data
How we do it

We set up Google Analytics 4, Google Tag Manager, Search Console and ad platform pixels in line with privacy rules, and build simple reports that make sense even to non-specialists.

Google Analytics 4 Tag Manager Conversion tracking Dashboards
Learn more about the service

Maintenance, hosting & security

A fast, secure, always-online website – without the worry.

Why it matters

Outdated websites are a frequent target of attacks, slow down over time and lose Google rankings. And when your site is down, you lose enquiries and reputation. Regular maintenance is cheaper than any repair.

What you get
  • Regular updates and backups
  • Uptime and speed monitoring
  • Fast response when you need help
  • Content changes without hunting for a developer
How we do it

We take over the technical side: updates, backups, security monitoring, SSL, hosting and domain – with a monthly report and agreed time for your changes.

Hosting Backups Security Technical support
Learn more about the service
Now accepting new projects

Not sure where to start?

Tell us what you do and what you want to achieve – we'll recommend the combination of channels that makes the most sense for your budget.