FAQ
Everything you want to know, in one place
We've collected answers to the questions clients ask us most often – before, during and after working together. Don't see yours? Message us – we reply fast.
General
We're a digital agency based in Bosnia and Herzegovina. We build websites and online stores, run SEO and digital advertising, create brand identities, develop custom software and automate business processes. Our goal is for your business to get more enquiries and sales online – with less effort.
Small and mid-sized companies, startups, tradespeople, tourism businesses, manufacturers and exporters – from the Balkans, Germany, Austria, Switzerland and across the EU, as well as diaspora entrepreneurs.
We're based in Ljubuški, Herzegovina. In-person meetings are possible in the region, but most projects are delivered remotely – quickly and efficiently.
English, German, Croatian, Bosnian and Serbian – for both communication and content.
Websites & online stores
A landing page takes 1–2 weeks, a business website 3–5 weeks, an online store 5–10 weeks. You get an exact deadline in the proposal, and we stick to it.
We choose technology per project: from fast static sites, through WordPress and WooCommerce, to custom applications in modern frameworks. We recommend whatever is best for your speed, security and budget.
Yes. We design mobile-first – most of your visitors arrive on their phones, so mobile is the priority, not an afterthought.
Yes. During a redesign we map old URLs to new ones (301 redirects), keep important content and monitor rankings after the switch.
Card payments via local and international processors, cash on delivery, bank transfer and, where needed, PayPal or other solutions – depending on the country and your bank.
SEO & marketing
First improvements are usually visible within 2–3 months, more significant results in 4–6 months or longer, depending on competition. SEO is a long-term investment that keeps delivering traffic even after you stop investing.
No – and be wary of anyone who does. Google doesn't sell rankings. We guarantee expert work, transparent reporting and a focus on traffic that brings enquiries.
It depends on the market and the goal. Local campaigns can start with a modest monthly budget; we recommend an amount based on competition and the expected number of enquiries. You pay the budget directly to the platform.
Yes – strategy, content, post design and paid campaigns on Facebook, Instagram and LinkedIn.
We set up tracking for enquiries, calls, messages and sales (Google Analytics 4, Search Console, Meta Pixel) and send regular reports in plain language.
Working together & payment
Yes. The first call is for us to understand your goal and see whether there's a good basis for working together. No obligation.
Based on scope, features, number of languages and content. You receive a written proposal with a fixed price before work begins.
One-off projects are paid in stages, monthly packages monthly or yearly. International clients are invoiced in euros.
You do. The domain, content and access are registered to you, and code rights are defined in the contract.
Support & maintenance
System and plugin updates, security checks, backups, uptime and speed monitoring and minor content changes – according to the agreed package.
Clients with a maintenance package get priority support. We monitor uptime and react to most issues before you even notice them.
Yes. We start with a technical review, tell you honestly what state the site is in and recommend maintenance – or, if it's more cost-effective, a redesign.
Now accepting new projects
Didn't find your answer?
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